Scotland Matters - NHS Scotland

Concerns after one in five NHS 24 call handlers fail to complete ‘stressful’ job training – Daily Record

One in five NHS 24 recruits fails to complete the training course for the job amid claims the process is “too stressful”.

Figures obtained by the Labour Party show a high dropout rate among NHS phone-in service recruits in the past year.

Health bosses claim the completion rate for NHS 24 trainees is “impressive”.

But one ex-recruit claimed many of those taking the NHS 24 training course struggle and end up dropping out.

She claimed: “I previously worked with NHS Scotland in both vaccination and contact tracing and the training there was exceptional.

“But with NHS 24 no one worked from a set training document and sometimes you had two trainers in the same room disagreeing. Instead of teaching you the system properly first, you were thrown into emergency calls in a drama-class type setting but even then your heart was racing.

Want to see more SNP fails? – Politics Matters

AVOID SNP SPONSORED FATALISM-HARD FACT, A SUBSTANTIAL MAJORITY OF SCOTS DON’T WANT TO SEPARATE SCOTLAND FROM THE REST OF THE UK

27 October 2025

Written by Stephen Bailey. It is a fact of UK Constitutional…

Concerns after one in five NHS 24 call handlers fail to complete ‘stressful’ job training – Daily Record

Want to see more SNP fails? – Politics Matters

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Want to see more SNP fails? – Politics Matters

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