A health board has been ordered to apologise to the family of a frail dementia patient who was not treated in a “dignified and respectful manner” prior to their death.

A child complained that their parent received “poor” care after being admitted to an NHS Grampian hospital following a fall at their care home, remaining in the hospital until their death.

The Scottish Public Services Ombudsman (SPSO) opened an investigation into the complaints with help from independent nursing advice.

The watchdog found that there had been gaps in record-keeping of the patient’s food and fluid intake, adding that the board had failed provide evidence the patient was cared for in a “dignified and respectful” manner.

NHS Grampian responded stating that the nursing care was of reasonable standard but acknowledged failings in their documentation, as well as providing the SPSO with a detail action plan for improvements.

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